Tag: "voice-and-data"

Data Centre Efficiency Technology Briefing

What steps should you be taking to ensure your data centre meets today’s challenging requirements?

The data centre is under scrutiny. Business wants it to be faster and more responsive, to deploy new applications quickly in response to business needs and to plug the organisation into social media, all while reducing cost and carbon footprint.

What steps should you be taking to ensure your data centre meets these challenging requirements? And how many IT managers are already taking these steps?

Following our in-depth research into these key questions, IThound will be running the Data Centre Efficiency Technology Briefing at our central London offices on 23 September. As well as recapping the outcomes of our research, the event will focus on critical topics such as:

Aug 11, 2010 | 0 comments | View Post

Lastminute.com automates call centre testing

Dawinderpal Sahota, Computing, Wednesday 4 August 2010 at 16:50:00

Web site deploys Empirix system in bid to increase customer satisfaction

Lastminute.com has implemented Empirix’s Hammer CallMaster system to test and improve the quality of its interactive voice response (IVR) service to customers.

Aug 04, 2010 | 0 comments | View Post

Nottingham Building Society implements high-speed network

Stuart Sumner, Computing, Thursday 29 July 2010 at 14:57:00

Aims to improve customer service with network from Virgin Media Business

Nottingham Building Society has implemented a high-speed network which it says will improve customer service.

Jul 29, 2010 | 0 comments | View Post

Smartphone devices increasingly difficult to support, says Vodafone

Dave Bailey, Computing, Wednesday 28 July 2010 at 15:03:00

Devices communicate to the network even when there is no user activity

Smartphone use on the Vodafone network will move from 20 per cent of devices last year to one in two devices in 2011, according to Vodafone UK chief technology officer Jeni Mundy, in conversation with Computing yesterday.

Jul 28, 2010 | 0 comments | View Post

Establish your smartphone security strategy

Abigail Waraker, Computing, Thursday 15 July 2010 at 10:18:00

This Computing Interactive Webcast, in association with BlackBerry, examines how to sensibly manage your corporate mobile infrastructure.

Register here for this free event

Jul 15, 2010 | 0 comments | View Post

EC says roaming prices still too high

Dave Bailey, Computing, Wednesday 30 June 2010 at 14:48:00

EC digital agenda boss Neelie Kroes calls for more competitive mobile services market

A European Commission interim report on mobile roaming costs has said that prices charged by mobile operators for voice calls abroad are still not low enough.

Jun 30, 2010 | 0 comments | View Post

3 takes up intelligent network solution from IBM

Dawinderpal Sahota, Computing, Thursday 24 June 2010 at 14:16:00

Solution helps mobile phone network make sense of data

Mobile network operator 3 has implemented a smarter analytics solution from IBM to help it maximise its mobile and voice coverage across the country and keep better tabs on its data.

Jun 24, 2010 | 0 comments | View Post

Umbro kitted out with Avaya

Dave Bailey, Computing, Friday 11 June 2010 at 15:38:00

Sports clothing company scores savings with Avaya comms platform

When sportswear maker and England World Cup kit provider Umbro moved to a new head office, it decided not to keep its old private branch exchange (PBX)-based comminications system.

Jun 11, 2010 | 0 comments | View Post
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