How many emails does it take to order a line from BT?
I hate it when people tease out a punchline, so I’ll tell you: it’s 122.
One hundred and twenty two emails, to get an order progressed with our national telecoms carrier. It almost beggars belief – but, for those of us who view telecoms connectivity as part of the very first stages of our WAN rollouts, it’s rapidly becoming the longest, most painful and least controllable part of any project. The reason, in this case, is because the order was placed with a BT Local Business (BTLB) unit.
I really hate to say it, but it looks like I have been proven right. Readers will recall how I have been calling for transparancy in the contracts between customers and this new wave of cloud providers. Companies such as Microsoft have been and continue to do their utmost to confuse and layer a smokescreen over the whole liability issue. I have detailed this many times as it has unfolded, and have asked repeatedly for clarification.
Just at holiday season begins, it looks very much as if various service providers and backbone connection suppliers have been very busy.
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