Answering the Call of Small Businesses
Owners of small and medium sized businesses have long been encumbered by the shared website hosting products offered by many mainstream hosting providers.
Such providers often host thousands, hundreds of thousands and for some of the larger ones, millions of privately owned sites, many of which are often be run by children.
Today, for most small and medium sized businesses a website is a must and for many of them setting up and running their own server is not an option. It is either too costly or time consuming, or they may lack the required skill and experience to run a web server with all of the server hardening, security policies and disaster recovery processes in check.
For these reasons, many businesses outsource the running of their websites to hosting providers. The mainstream hosting providers, the likes of Fasthosts.co.uk and UK2.net, have tens, maybe hundreds of staff, including helpdesk operators, server administrators, systems developers…. the list nearly endless.
For businesses time means money and a website or email outage can cost vital sales or leads. Typically, a hosting customer can wait up to a few days for an issue to be resolved while their support ticket is held in a queue. A queue, not just with other business tickets, but also with support tickets from the general public as well. Who answers these tickets? Unfortunately, with so many staff maintaining systems for so many customers, larger hosting providers can become faceless. A support request that started out as a conversation with helpdesk operator Joe Bloggs may change half way through to Bob Smith, depending upon who is on shift at that time.
In 2003, Total Enterprises Ltd started life as a UK based IT consultancy and support firm. Over the years they have helped many small and emerging businesses get online or make their office IT work for them. This overwhelming success has prompted Total Enterprises to open its doors for other UK businesses to take advantage of its first class hosting and support offerings. Until this time these services have been reserved for use only by their immediate clientele.
The service is called Total Business Hosting and is referred to as a ‘business solutions provider’ rather than a hosting company. It is pitched to offer each customer a one-to-one service with their own Account Manager and a professional e-commerce solution with a free SSL certificate (for online transactions). They also promote a solid Uptime Service Level Agreement and a thirty-day money back guarantee. Prices start from £8.99 per month, so if you are in the market for business hosting this is definitely one to check out – www.totalbusinesshosting.com.
